Effective Date: July 7, 2023
Welcome to NeatPark.com. We are committed to providing you with the best possible experience when using our website and our services. However, in the event of any disputes or concerns, we have established this Dispute Resolution Policy to outline the procedures and guidelines for resolving disputes.
1. Contact Us First
If you encounter any issues or have concerns related to your experience with NeatPark.com, we encourage you to contact us first. Our customer support team is here to assist you and address any questions or concerns you may have.
You can reach us through the following methods:
- Email: info@neatpark.com or office@neatpark.com
- Phone: +254 722 278312
- Contact Form: Visit our Contact Us page on the website.
2. Attempt to Resolve Amicably
We are committed to resolving disputes amicably and promptly. Our customer support team will work with you to understand the nature of the dispute and explore potential solutions. We aim to address your concerns to your satisfaction within a reasonable timeframe.
3. Alternative Dispute Resolution (ADR)
If direct communication with our customer support team does not lead to a satisfactory resolution, we may suggest alternative dispute resolution methods, such as mediation or arbitration. These methods can provide an impartial and efficient way to resolve disputes.
4. Legal Recourse
If all other attempts at dispute resolution have been exhausted, and you believe legal action is necessary, you may pursue your legal rights through the appropriate legal channels in accordance with the laws of Kenya.
5. Contact Us
If you have any questions or concerns regarding our Dispute Resolution Policy, please do not hesitate to contact us at:
- Email: info@neatpark.com or office@neatpark.com
- Office: Ongata Rongai, Kajiado
6. Changes to this Policy
We may update this Dispute Resolution Policy from time to time to reflect changes in our practices or legal requirements. The effective date will be updated accordingly.
At NeatPark, we value your satisfaction and are committed to addressing your concerns in a fair and efficient manner. We appreciate your trust in us as your healthcare partner.
NeatPark Ongata Rongai, Kajiado, Kenya Headquarters: Nairobi, Kenya