Effective Date: [7/7/23]
Thank you for shopping with NeatPark. We strive to provide you with high-quality healthcare products and services. However, we understand that there may be occasions when you need to return a product. Please read our Return Policy carefully to understand your rights and obligations.
1. Eligibility for Returns
We accept returns under the following conditions:
a. Product Defect or Damage: If the product you received is damaged or defective, please contact us immediately at info@neatpark.com or office@neatpark.com within [number of days] days of receiving the order. We will arrange for a return or replacement.
b. Incorrect Product: If you received the wrong product due to an error on our part, please contact us within [number of days] days of receiving the order. We will make arrangements for a return or replacement at no additional cost to you.
2. Return Procedure
To initiate a return, please follow these steps:
a. Contact Us: Send an email to info@neatpark.com or office@neatpark.com with your order number, a description of the issue, and any relevant photographs of the product (if damaged or defective). Our customer support team will guide you through the return process.
b. Packaging: Please ensure that the product is in its original packaging, unused, and in the same condition as when you received it.
c. Shipping: We will provide you with instructions on how to return the product, including the return shipping address. You are responsible for shipping the product back to us, unless the return is due to a product defect, damage, or an error on our part.
3. Refunds and Replacements
a. Refunds: Once we receive and inspect the returned product, we will notify you about the status of your refund. If eligible, refunds will be issued to the original payment method used for the purchase. Refunds may take [number of days] business days to process.
b. Replacements: If you choose a replacement product, we will ship it to you at no additional cost. Replacement products will be sent once we receive and verify the returned item.
4. Exclusions
a. Prescription Medications: We cannot accept returns for prescription medications, as these products are customized and regulated by law. Please consult your healthcare provider for any concerns related to prescription medications.
5. Contact Us
If you have any questions or need assistance with the return process, please contact us at info@neatpark.com or office@neatpark.com. Our customer support team is here to assist you.
6. Changes to this Return Policy
We may update this Return Policy periodically to reflect changes in our practices or legal requirements. The effective date will be updated accordingly.
Thank you for choosing NeatPark for your healthcare needs. We value your satisfaction and are committed to resolving any issues you may encounter promptly and professionally.
NeatPark Ongata Rongai, Kajiado, Kenya Headquarters: Nairobi, Kenya