Welcome to the NeatPark FAQ section. We've compiled answers to common questions to provide you with quick and helpful information about our online pharmacy. If you have a question that's not addressed here, please feel free to contact us at info@neatpark.com or office@neatpark.com, and our dedicated support team will be happy to assist you.
1. General Questions
Q1: What is NeatPark?
A: NeatPark is an online pharmacy located in Ongata Rongai, Kajiado, with its headquarters in Nairobi, Kenya. We offer a wide range of over-the-counter medications, wellness products, and healthcare services to make healthcare more accessible and convenient for you.
Q2: How do I place an order?
A: Placing an order with NeatPark is easy! Simply browse our website, select the products you need, add them to your cart, and follow the checkout process. If you need assistance, our step-by-step guide will walk you through it.
2. Orders and Shipping
Q3: What payment methods do you accept?
A: We accept a variety of payment methods, including M-Pesa, Bank Transfer and credit card payment solutions. Rest assured that all online transactions are secure.
Q4: How long does it take to receive my order?
A: Delivery times may vary based on your location. In general, we aim to deliver your order as quickly as possible, typically within 24-48 hours countrywide. You can track your order online for real-time updates.
3. Returns and Refunds
Q5: What is your return policy?
A: We have a straightforward return policy. If you receive a damaged or defective product or if there's an error with your order, please contact us within [number of days] days of receiving the order, and we'll guide you through the return process. Please see our detailed Return Policy for more information.
Q6: How do I request a refund?
A: If you're eligible for a refund, it will be processed to the original payment method used for the purchase. Refunds typically take 7 business days to process. Please refer to our Return Policy for complete details.
4. Product Information
Q7: Are the products on NeatPark.com safe and genuine?
A: Yes, at NeatPark, we prioritize your safety and well-being. We source our products from trusted manufacturers and distributors, ensuring that every product meets stringent quality standards. Your health is our top priority.
Q8: Can I get advice on medications and health concerns?
A: Absolutely! Our team of experienced pharmacists and healthcare professionals is here to assist you. Feel free to reach out to us with any questions or concerns related to medications or your health.
5. Contact Information
Q9: How can I contact NeatPark?
A: You can contact us through the following methods:
- Email: info@neatpark.com or office@neatpark.com
- Phone: +254 722 278312
- Contact Form: Visit our Contact Us page on the website.
Our customer support team is available to assist you during our business hours.
Q10: What are your business hours?
A: Our business hours are 8am-6pm. You can contact us during these hours for inquiries, assistance, or support.
Thank you for choosing NeatPark for your healthcare needs. We are committed to providing you with top-notch products and services, and we look forward to serving you.
NeatPark Ongata Rongai, Kajiado, Kenya Headquarters: Nairobi, Kenya