Effective Date: July 7, 2023
Welcome to NeatPark.com, your trusted online pharmacy. This Shipping Policy outlines important information about the shipping and delivery of products purchased on our website. Please read this policy carefully to understand our shipping procedures and expectations.
1. Shipping Destinations
We currently offer shipping services within Kenya, serving customers in various regions, including Ongata Rongai, Kajiado, and beyond. We do not provide international shipping at this time.
2. Order Processing
2.1 Order Confirmation: After you place an order on NeatPark.com and your payment is successfully processed, you will receive an order confirmation email. Please review this confirmation for accuracy and keep it for your records.
2.2 Processing Time: We strive to process orders promptly. Most orders are processed within [number of business days] business days from the date of purchase. However, please note that certain factors, such as product availability or special requests, may affect processing times.
3. Shipping Methods
3.1 Delivery Services: We partner with reliable courier services to ensure the safe and timely delivery of your orders. The choice of courier may vary depending on your location and the size of the package.
3.2 Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order's status and estimated delivery date.
4. Shipping Times
4.1 Delivery Time: The estimated delivery time for your order may vary based on your location within Kenya. In general, you can expect your order to arrive within [number of days] days from the date of shipment. Please note that delivery times are approximate and may be subject to unforeseen delays.
4.2 Delays: While we make every effort to ensure timely delivery, certain factors beyond our control, such as adverse weather conditions or courier service disruptions, may lead to delays. We appreciate your understanding in such situations.
5. Shipping Fees
5.1 Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. The applicable shipping fees will be displayed during the checkout process before you confirm your order.
6. Delivery Address
6.1 Accuracy: Please ensure that you provide accurate and complete delivery address information during the checkout process. We will not be responsible for orders that are delayed or misdirected due to incorrect address details.
7. Order Tracking
7.1 Tracking Information: You can track the status of your order by using the provided tracking number in the shipping confirmation email. If you have any questions or encounter issues with tracking, please contact our customer support team at info@neatpark.com or office@neatpark.com.
8. Contact Us
If you have any questions or need assistance regarding our shipping procedures, please do not hesitate to contact us at:
- Email: info@neatpark.com
- Office: office@neatpark.com
We are committed to ensuring that your orders are delivered accurately and efficiently, and we appreciate your trust in NeatPark.
Thank you for choosing NeatPark as your healthcare partner.
NeatPark Ongata Rongai, Kajiado, Kenya Headquarters: Nairobi, Kenya